Refund policy

At Rosique Chic & Rosie’s Perfect Hair, we strive to ensure every customer is satisfied with their purchase. Please read our policy carefully before initiating a return.

Eligibility for returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Handmade items ( crochet bags, clothes, hats etc.):

• returns must be requested within 3 days of receiving the product.
• items must be returned in the same condition as received.
• if a handmade item falls apart within 3 days, a return or replacement is allowed. 

Hair products

• Returns must be requested within 3 days of delivery.
• products must be sealed and unused; opened or used products cannot be returned.
  
  To start a return, you can contact us at pacaudroselaure997@icloud.com.
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
  
  You can always contact us for any return question at pacaudroselaure997@icloud.com.
  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned custom products (such as special orders or personalized items).

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pacaudroselaure997@icloud.com.

Thank you for choosing Rosique Chic & Rosie’s Perfect Hair! We truly appreciate your support and look forward to serving you again. Your satisfaction is our top priority, and we are here to ensure that your experience with us is nothing short of perfect.